Optimistic Global Solutions
The OGS Story
Optimistic Global Solutions (OGS) was founded in 2020 with the mission to transform the healthcare revenue cycle landscape. We understand the complexities of the healthcare industry, and we're committed to simplifying processes, increasing efficiency, and improving financial outcomes for our clients.
Our Values
Meet Our Leaders
Gauri Shetty
Chief Executive Officer – Optimistic Healthcare Solutions
With a proven track record in healthcare revenue cycle management (RCM), FQHC billing, and data-driven process optimization, I am a results-focused leader committed to helping community health centers achieve operational and financial excellence.
As the CEO of Optimistic Healthcare Solutions, I lead a specialized team that partners with Federally Qualified Health Centers (FQHCs) and other healthcare organizations to:
- Maximize reimbursements and improve cash flow
- Reduce AR >90 days and streamline denial management
- Implement real-time reporting dashboards using Microsoft Power BI
- Apply Six Sigma process excellence for sustainable efficiency gains
With a Black Belt in Six Sigma and deep expertise in data analysis, I combine analytical precision with practical revenue cycle strategies. My unique approach blends technology, transparency, and timely follow-ups to deliver measurable improvements in collections, compliance, and operational performance.
Key Achievements:
✅ Helped multiple FQHCs increase collections by 20–30% within months
✅ Reduced AR aging >90 days by up to 35% through targeted follow-up strategies
✅ Developed Power BI dashboards enabling leadership teams to make data-driven decisions
✅ Led denial management initiatives that significantly lowered claim rejection rates
I am passionate about empowering healthcare organizations to focus on patient care while ensuring their financial health is strong, sustainable, and compliant.
Satish Upadhyay
As Director – Training & Process Excellence at Optimistic Global Solutions, I lead the organization’s mission to build a world-class workforce, streamline healthcare revenue cycle processes, and deliver exceptional client outcomes.
My vision is to transform training from a one-time event into an ongoing capability-building journey — where every team member is equipped, empowered, and engaged to deliver measurable business results. I believe that operational excellence is not achieved by process alone, but by people who are motivated, skilled, and aligned to a common purpose.
Under my leadership, the Training & Process Excellence division focuses on:
Future-Ready Skills – equipping teams with the technical, analytical, and communication skills to meet evolving RCM industry demands.
Process Intelligence – combining Lean Six Sigma methodology with data-driven insights to eliminate inefficiencies and optimize workflows.
Client-Centric Delivery – ensuring every training initiative directly enhances service quality, transparency, and client satisfaction.
Continuous Learning Culture – fostering a mindset where improvement is constant and innovation is encouraged at all levels.
I work closely with leadership, clients, and internal teams to ensure that training outcomes translate into business impact, helping clients achieve faster AR recovery, reduced denials, and sustained operational performance.
My approach blends strategic vision, measurable metrics, and hands-on leadership, making me a driving force in aligning Optimistic Global Solutions’ talent capabilities with its growth ambitions.
The OGS Advantage
Successful healthcare organizations cultivate an environment of quality improvement, examining and adjusting as they adapt to the changing world of healthcare. Revenue cycle management, value-based care, regulatory compliance, and quality metrics must be addressed with clinical and financial areas of the organization.
Optimistic Global offers several services designed to fit the needs of any practice or specialty. Chart audits help us customize provider and staff training programs and include feedback about clinical documentation improvement, compliance, and billing and coding. We offer outsourced revenue cycle and credentialing solutions, whether temporary or permanent, that will address problem areas immediately as we work to solve root problems, correct system configurations, and train staff. At Optimistic Global, our passion is creating solutions for practices to improve revenue, workflow, patient care, and staff retention. Let my team put our experience to work for your organization as we design and implement workflow processes that improve revenue, quality metrics, patient satisfaction, and staff retention.
Certified Professional Coder (CPC), 2014
Certified Physician Practice Manager (CPPM), 2014
Community Health - Certified Billing Specialist, 2019
NextGen Certified Professional - EHR & PM, 2017 & 2020
Department Lead Specialist, 2025